Archive for September, 2009

Lifeline: Essential information for students using Web 2.0 services

September 22, 2009

LifelineLarge

As a follow-up to my previous post about developing a risk analysis template for Web 2.0 services, I thought it would be useful to share a document (Word, 64 KB) I’ve developed for use with University-level students who are using ‘external’ services (such as WordPress, Wetpaint, Ning, etc.) as part of their course. This document provides what I consider to be essential information about the Terms of Service they are being asked to sign up for, as well as advice on how to manage the service for their class. It covers areas such as

  • the nature of the relationship students create when they sign up with a service
  • posting of offensive material
  • responsibility of work done under individual logons
  • copyright, privacy, and IP licensing
  • visibility of content
  • spam emails and notifications
  • turning off cookies and monitoring

If you are going to use an external service with students, I strongly suggest you develop a similar document to suit your own circumstances, that you go through it in class, make sure students understand it, and post it somewhere for students to easily access. It may be useful for school teachers, but I think you’d need to think more closely about the duty of care involved and how you might use such a document with parents or guardians.

Feel free to adapt/modify/reuse/improve/whatever you need for non-commerical purposes:

wordiconInformation for students on the use of an externally hosted web service provider (Word, 64 KB)

pdficon Information for students on the use of an externally hosted web service provider (pdf, 68 KB)

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Lifeline: Web 2.0 risk analysis template

September 22, 2009

LifelineLargeI have been doing a looooot of work recently on how to keep teachers and students safe when using ‘externally hosted’ (i.e., outside of your institution) web services, such as those we find in ‘Web 2.0′. Of course, Web 2.0 allows for clearly constructivist and connectivist pedagogies, which is all good for education … BUT … There can be problems when teachers ‘go rogue’ and use external services in inappropriate or uninformed ways, thus exposing their institution, its staff or students to risks to reputation, to legal liability and other such nasties that I’m sure we would all really rather avoid.

If we accept the educational rationale for staff and students wanting to use externally hosted services in class (as opposed, or in addition, to the dreaded LMS), then we must also find safe, responsible and sustainable ways for them to do so. The issue, then, is not whether or not we should prevent staff and students from using externally hosted web services, but, rather, what procedures, processes, guidelines and recommendations we need to put in places to avoid exposure to unnecessary risk.

Some of the risks you need to consider in any assessment of external services include:

  • breaches of privacy, confidentiality and data security
  • loss of service and loss of student work
  • loss of student work
  • breach of confidentiality
  • unauthorised access to data and loss of data
  • performance problems

This might seem like a whole lot of Terrible, but it’s not, really. If you conduct a proper analysis, you will be able to find ways of managing risk to acceptable levels. After all, that is very idea of risk management: that you manage risk!

Felling overwhelmed? Well, don’t! Thankfully, Meg has done a risk analysis for you and you are free to use it as you wish :) .  I have based my risk analysis template (Word, 180 KB) on the University of Edinburgh’s excellent Guidelines for Using External Web 2.0 Services and JISC infoNet’s JISC risk management infokit, both of which are released under Creative Commons licences. I’ve beefed things up a bit, so go crazy: download it, adapt it, rework it, improve it, whatever — whatever you do, use it for the greater good of employing Web 2.0 technologies to good pedagogical effect!

wordiconRisk analysis template (Word, 180 KB)

pdficon Risk analysis template (pdf, 180 KB)

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