Archive for May, 2010

IT and ICT: same difference?

May 11, 2010

No, it’s not, and I think it’s about time these two things were separated out more clearly because the difference is neither subtle nor inconsequential, despite that fact that many people believe the two to be essentially the same thing.

The key is in the word ‘communication’ (as if that weren’t already a clue) and to ignore it is to demonstrate that you’ve missed the point about Web 2.0 entirely.

In this day and age, IT (Information Technology) should really be only used to describe the ‘inner’ workings of digital technologies – i.e., stuff that relates to Computer Science, hard coding, software development, hardware development, scripting, and all that. ICT (Information Communication Technology), on the other hand, should be used to refer to the social aspects of digital life, to Web 2.0, and to anything that funnels the flow of communications between people.

Thus, “I am an IT specialist” should be taken to mean “I have a functional knowledge of how the web works and I can write source code and run servers and do other awfully clever, technical things.” Whereas “I am an ICT guru” should mean, “I know how to find, evaluate, and effectively exploit for social ends the tools that other people have built.” Quite a different thing, really.

People tend to use the terms interchangeably, but that single word, ‘communication,’ makes all the difference because there’s quite a distinct skill set involved in successfully engaging with either. Just because you can write javascript doesn’t mean you know how to make the most of participatory culture.

The three tiers of digital literacy

May 7, 2010

I find that a lot of people get confused over what it means to be ‘digitally literate’. Many older users interpret younger people’s facility or confidence in using ICT as an indication that the latter know exactly what they’re doing in the online environment. After all, they’re pretty zippy in there, right? And gosh-darn aren’t they clever ‘cos they can program a VCR? (I can’t even begin to tell you what’s wrong with this notion.)

Of course, watching a 13 year-old flitt around MySpace can be intimidating for someone who doesn’t know where to click, but that doesn’t mean that the 13 year-old fully understands all they need to in order to be digitally literate. So, let’s break this down a bit. I’d offer three main strands to digital literacy in the current era:

  1. Functional digital literacy. In the age of Web 2.0, that doesn’t mean knowing how to hard code, or how to program, or how to write javascript — I don’t need to know what’s under the bonnet in order to drive the car. Instead, it means knowing how to sign up for a service and what happens after that; it means knowing how to find and add and invite friends; it means knowing how to upload a profile photo, etc., etc. Many kids have this kind of literacy, no doubt — the facility with the technology to know where to click.
  2. Network digital literacy. Understanding what it means to be a networked citizen. That means knowing how to manage your profiles and identities online; knowing what happens to the material you upload; knowing about data management and understanding boyd’s four properties of networked publics, i.e., 1) persistence, 2) searchability, 3) replicability, and 4) invisible audiences. It also means risk management and knowing how to read and interpret Terms of Service and Privacy policies. Do most people (young or old) know what it means when Facebook asks for a “transferable, sub-licensable” license to their IP? No.
  3. Critical digital literacy. This is perhaps the most crucial of the three, especially if we’re talking about how to use ICT to further cognition and to advance what Pierre Lévy refers to as collective intelligence. Critical digital literacy is about how to find, validate, interpret, communicate, analyse, critique, evaluate, synthesise, transform information and how to then use those skills in the participatory realm. It’s about higher-level thinking and engagement with cultural, social, political and intellectual life. In other words, it’s the big stuff.

What I’m saying is, don’t freak out when you think you’re being left behind because the kids are oh-so-clevva and teched up. Chances are you’ve already got the higher-order, intellectual skills you need to become a fully-rounded digital citizen. This in itself means that your network literacy should come along very quickly. And as for your functional literacy, well, just jump in there and play around a bit — you can’t break it ;)


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